Your Personal Data Protection at mea888

1. Introduction and Scope of Policy

This Privacy Policy is published by mea888 ("we", "platform" or "mea888") and applies to all users who register, access or interact with our online casino platform at mea888.one. It describes our practices regarding the collection, use, disclosure and protection of your personal information.

By registering an account and using mea888 services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

2. Information We Collect

To enable mea888 to provide a secure, lawful and effective service, we collect various categories of personal information from our users. This collection is done directly when you register an account, make financial transactions or interact with our platform.

Categories of information collected include:

• Identity information — full name, MyKad number or valid identification document, date of birth and gender.
• Contact information — email address, mobile phone number and residential address.
• Financial information — e-wallet details such as Touch 'n Go DuitNow, bank account information for FPX, and crypto wallet addresses for USDT BTC ETH.
• Gaming activity data — betting history, gaming habits, and deposit and withdrawal transaction records.
• Technical information — IP address, browser type, device operating system and access log data.
• Support communications — recordings or transcripts of live chat sessions and email correspondence with our customer support team.

3. Purpose of Data Use

The personal information we collect is used solely for legitimate purposes directly related to the operation of the mea888 platform. We do not use your data for unrelated purposes without your consent.

• Identity and age verification during new account registration — players must be 21 years of age or older to use our platform.
• Processing deposits and withdrawals through available payment methods.
• Compliance with Know Your Customer (KYC) requirements and anti-money laundering measures in accordance with international licensing regulations.
• Providing 24/7 customer support in Malay and English via live chat and email.
• VIP account management and weekly cashback calculations based on Bronze, Silver or Gold tier.
• Detection and prevention of fraud, account misuse and suspicious activity.
• Compliance with court orders or lawful requests from relevant authorities.
• Ongoing platform improvement and user experience enhancement based on aggregate data analysis.

4. Sharing and Disclosure of Information

mea888 does not sell or rent your personal information to third parties for marketing purposes. However, in certain situations, your information may need to be shared with the following parties:

• Payment service providers — to process deposit and withdrawal transactions securely.
• Game software providers — minimum technical data required to ensure games function correctly.
• Regulatory authorities — when required by law, licensing regulations or valid court orders.
• Affiliated companies within the group — only for internal administrative purposes and with equivalent protections in place.

All third parties we work with are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to those of mea888.

5. Data Security and Protection

The security of your personal information is a priority for mea888. We implement comprehensive technical and organisational security measures to protect data from unauthorised access, disclosure, alteration or destruction.

• Data encryption during transmission using industry-standard SSL/TLS protocols.
• Data encryption at rest using robust encryption algorithms.
• Strict internal access controls — only authorised personnel who need access to carry out their duties are permitted.
• Continuous system monitoring to detect any suspicious activity.
• Regular security audits and platform vulnerability assessments.
• Clear and detailed incident response procedures in the event of a data breach.

6. User Rights

As a user of the mea888 platform, you have certain rights regarding your personal information that we fully respect. These rights include:

• Right of access — you may request a copy of the personal information we hold about you.
• Right of rectification — you may update inaccurate or outdated information through your account settings.
• Right of erasure — in certain circumstances, you may request that we delete your personal information.
• Right to restrict processing — you may ask us to limit how we process your data in certain situations.
• Right to data portability — you are entitled to receive your data in a machine-readable format.
• Right to object — you may object to data processing for certain purposes such as direct marketing.

To exercise any of the above rights, please contact the mea888 customer support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe.

7. Use of Cookies and Tracking Technologies

The mea888 platform uses cookies and similar technologies to improve website functionality, personalise the user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — required for basic platform operations such as login and game sessions.
• Performance Cookies — help us understand how users interact with the platform.
• Functional Cookies — remember your preferences such as language and display settings.

You can control or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect platform functionality.

8. Amendments to the Privacy Policy

mea888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform operations. Any significant amendments will be communicated to registered users via email or in-platform notifications.

The effective date of the current version of this Privacy Policy is as shown at the top of this document. We encourage you to review this page periodically to ensure you are always aware of our latest data protection practices.

Continued use of the mea888 platform after amendments take effect will be considered your acceptance of the revised terms.

9. Contact Us About Privacy

If you have any questions, concerns or complaints regarding how mea888 handles your personal information, please contact us through the following channels:

• Live Chat — available 24/7, in Malay and English, directly through the mea888 platform.
• Email — [email protected]